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Returns & Refunds

Refund Policy

Our commitment to fair and transparent refund and replacement procedures.

Last Updated: February 15, 2026 2 min read 7 sections

01. Refund Policy Overview

At VERIFIED BM SHOP, we prioritize customer satisfaction. Due to the digital nature of our products, we operate a replacement-first policy rather than direct monetary refunds.

All eligible products come with a 7-day free replacement guarantee. If a product stops working within this period through no fault of your own, we will replace it at no additional cost.

02. Eligible for Replacement

You are eligible for a free replacement if:

  • The product becomes inaccessible or non-functional within 7 days of delivery
  • The issue is not caused by your actions (e.g., violating platform policies)
  • You report the issue within the 7-day guarantee period
  • You provide evidence of the issue (screenshot or error message)
Replacement requests are typically processed within 1-4 hours after verification.

03. Not Eligible for Refund

Refunds or replacements will NOT be provided in the following cases:

  • The account was suspended due to your violation of platform advertising policies
  • The issue is reported after the 7-day guarantee period has expired
  • You shared account credentials with unauthorized third parties
  • The product was used for prohibited or illegal activities
  • You changed the account's verification information or security settings
Modifying verification documents or security settings on delivered accounts will void the replacement guarantee.

04. Replacement Process

To request a replacement, follow these steps:

  1. Contact Support: Reach out via WhatsApp (+880 1302 669333) or Telegram (@Verifiedbmbuy) with your order details.
  2. Provide Evidence: Share a screenshot or description of the issue you're experiencing.
  3. Verification: Our team will verify the issue (usually within 30 minutes).
  4. Replacement Delivery: A new product will be delivered within 1-4 hours after approval.

05. Timeline & Processing

Our replacement timeline:

  • Guarantee Period: 7 days from the date of delivery
  • Verification Time: Up to 30 minutes
  • Replacement Delivery: 1-4 hours after approval
  • Support Availability: 24/7 via WhatsApp and Telegram

06. Exceptional Refunds

In rare cases, a monetary refund may be considered if:

  • We are unable to provide a suitable replacement
  • The product was not delivered within the promised timeframe and you request cancellation before delivery
  • A duplicate charge occurred due to a payment processing error

Refund requests are reviewed on a case-by-case basis and processed within 3-5 business days.

07. Contact for Refunds

For refund or replacement inquiries, contact us:

  • WhatsApp: +880 1302 669333 (fastest)
  • Telegram: @Verifiedbmbuy
  • Email: info@verifiedbm.shop

Please include your order ID and a description of the issue when contacting us.

Still Have Questions?

Our support team is available 24/7 to help you. Reach out any time — we usually reply within minutes.

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