Refund Policy

At VERIFIED BM SHOP, we use a replacement-first process for eligible product issues.

If you report a valid issue within the applicable 3-day replacement period, our support team will review the issue and determine whether it qualifies under our replacement policy.

If the issue is eligible, we will first attempt to provide a suitable replacement. If a valid replacement cannot be provided, a refund may be issued according to this refund policy.

A replacement request may be eligible when:

• The delivered product has a valid issue that prevents it from working as described at the time of purchase.
• The issue is reported within 3 days of delivery.
• The issue was not caused by actions taken after delivery or by use that does not follow the product requirements.
• You can provide reasonable information about the issue if requested by our support team.

Eligibility depends on the product, the reported issue, and the terms of our replacement policy.

A refund or replacement may not apply when:

• The issue is reported more than 3 days after delivery.
• The issue resulted from actions taken after delivery or from use that does not follow the product requirements.
• Account access, security, verification, or other important settings were changed after delivery and caused the issue.
• Account credentials were shared with unauthorized people and this contributed to the issue.
• The product was used for activities that violate applicable platform rules or the stated product requirements.

Each request is reviewed based on the product, the reported issue, and the applicable replacement and refund terms.

Requesting a replacement is straightforward:

1. Contact Support: Contact us through WhatsApp, Telegram, or email and provide your order details.
2. Describe the Issue: Explain the problem clearly and provide supporting information, such as a screenshot, if requested.
3. Review: Our support team will review the information and determine whether the issue is eligible under the replacement policy.
4. Replacement: If the request is approved, we will arrange an eligible replacement.

Important timing information for replacement requests:

• Replacement Period: Eligible issues must be reported within 3 days of delivery.
• Issue Review: Our support team will review the information provided and may request additional details.
• Replacement: Eligible requests are handled after the issue has been reviewed and approved.
• Refund: If a valid replacement cannot be provided, a refund may be issued according to our refund policy.
• Support: Support is available through our listed contact channels.

In some situations, a refund may be considered after the issue has been reviewed:

• A valid replacement cannot be provided.
• An order cannot be fulfilled and no suitable alternative is available.
• A duplicate payment is confirmed.
• Another valid payment or order issue qualifies under our refund policy.

Refund eligibility depends on the circumstances of the order and the result of our review.