Replacement Guarantee

Every eligible order from VERIFIED BM SHOP includes our 3-Day Replacement Policy, starting from the time the product is delivered.

If you experience a valid issue within this period, contact our support team so we can review the problem. If the issue qualifies under our replacement policy, we will first provide an eligible replacement.

If a valid replacement cannot be provided, a refund may be issued according to our refund policy.

Replacement requests may be eligible when a delivered product has a valid issue that prevents it from functioning as described at the time of purchase.

• The delivered product is not working as described.
• Required access cannot be used because of an issue present at delivery.
• A product-specific feature included in the order is unavailable because of a valid product issue.

Eligibility depends on the product, the reported issue, and the terms of our replacement policy.

Replacement coverage does not apply when the issue results from actions taken after delivery or from use that does not follow the product requirements.

• The issue is reported more than 3 days after delivery.
• Access, security, verification, or other important settings were changed after delivery and caused the issue.
• The product was used in a way that violates applicable platform policies or product requirements.
• The issue was caused by actions or changes made by the customer or another third party after delivery.

Our support team may request relevant information to determine whether an issue is eligible for replacement.

If you experience an eligible issue within 3 days of delivery, contact our support team and provide your order details.

1. Contact Support: Reach us through the support channels listed on our website.
2. Provide Your Order: Include your order ID or other requested order information.
3. Describe the Issue: Explain the problem clearly and provide relevant screenshots or information when requested.
4. Review: Our team will review the reported issue and determine whether it qualifies under the replacement policy.
5. Resolution: If eligible, we will first provide a replacement. If a valid replacement cannot be provided, a refund may be issued according to our refund policy.

Please keep these timeframes in mind:

• Replacement Period: Eligible issues must be reported within 3 days of delivery.
• Issue Review: Our support team will review the information provided and may request additional details.
• Replacement: Eligible requests are handled after the issue has been reviewed and approved.
• Refund: If a valid replacement cannot be provided, a refund may be issued according to our refund policy.

The 3-day replacement period ends 3 days after delivery. Issues reported after this period are not covered by the standard replacement policy.

You can still contact our support team for assistance. We will review the available options based on the product and the reported issue.